Three Checkpoints, Not a Long List
Three checkpoints, not a long list. What matters shifts depending on where you are in the SimpleSwap exchange.
The URL reads simpleswap.io exactly.
No extra words tacked on, no swapped letters, no unfamiliar ending — typed directly or opened from your own bookmark rather than a link someone sent you.
You reached this page yourself.
If a "SimpleSwap" contact messaged you first about a swap or a problem, that's the lookalike, not the platform.
Asset and network match your wallet.
The same coin often exists on more than one chain; the network has to match what your receiving wallet expects.
The receiving address is exactly right.
Pull it from a source you trust and check it before you confirm, not after.
You picked fixed or floating on purpose.
A 20-minute price lock versus a rate that tracks the market either way — know which one you chose.
One last look at the full order.
Pair, amount, address, all together, before you send.
- Your deposit is sitting there confirming on-chain
- The order works its way through routing to whichever provider fills it
- How long that takes shifts with how busy the network is
- Any support reply lands inside the chat you personally opened
- The swap gets paused for a compliance review asking about source of funds
- Status hasn't moved at all after a genuinely long stretch
- Someone reaches out to you first about the swap, unasked
- A seed phrase or private key gets requested, at any point, for any reason
Check the transaction actually landed.
Right address, right amount, matching what you expected to receive.
Double-check the asset and network.
Worth a second look if you swapped into anything that lives on more than one chain.
If something's off, go through official support.
Quote your order ID directly; don't act on an unsolicited message about your swap.
Hold onto the record.
Order ID and confirmation details, kept somewhere you can find them if a question comes up later.
Start the swap from the source
Bookmark SimpleSwap's official domain and check current rates there.