Custody, Delays, Rate Changes, Real Domain

Yes, in the sense that matters most: SimpleSwap.io is self-custodial, so it never holds a long-term balance of user funds. Wallet address accuracy, network selection and avoiding phishing lookalikes remain the user's own responsibility, since those parts of a swap aren't something the platform controls.

Yes. Address Check is a Customer Account tool that screens a wallet address for association with sanctioned entities and other risk categories. Supply the address and the network it belongs to, and you get back a risk level together with the connections identified. The screening is performed by third-party services and may not identify all potential issues. The number of checks available each month depends on your Loyalty Program level.

Each pattern has a specific signal, according to SimpleSwap's Know the Scam project: cloned sites are exposed by the domain rather than the design, address poisoning by the middle characters of an address, approval phishing by what the signature actually authorises, honeypot tokens by the absence of successful sells. Across all of them, six constants apply — manufactured urgency, guaranteed returns, a request for a seed phrase, unsolicited contact, pressure to move platforms, and a fee to release your own funds. The detailed breakdowns are in the SimpleSwap Safety Academy.

A fixed rate locks the price for 20 minutes, at the cost of a slightly wider spread. A floating rate tracks the live market with no strict time limit, so the final amount is set at the moment of execution and can land a little above or below the original quote.

In most cases, the funds are lost permanently. Many assets exist on more than one blockchain network, and a confirmed on-chain transfer generally can't be recalled. Confirming the correct network before sending is one of the few checks that's entirely on the user.

Through live chat on simpleswap.io or in the app, started by you. Genuine support responds inside a conversation you opened; it doesn't reach out to you first or ask to move the conversation somewhere else.

Read the domain itself, not the design around it. A lookalike can copy the layout pixel for pixel, but it can't be simpleswap.io — look for extra words, swapped letters or a different ending in the address bar. If a message reached you first about a swap, that's also a sign it isn't the real support channel.

Yes, simpleswap.io is the only official SimpleSwap domain. Any variant with extra words, a different spelling or a different ending is not affiliated with it, regardless of how similar the design looks.

No. SimpleSwap is self-custodial, so a swap moves directly between a wallet you own and a wallet you own, with no long-term balance held on the platform in between.

Not for most crypto-to-crypto swaps, which need no account or ID. Fiat-to-crypto purchases go through payment partners that apply their own KYC checks, and a specific crypto-to-crypto swap can require verification if it's flagged during compliance screening.

Confirmation times depend on the blockchain involved, and congestion happens on any network, not just SimpleSwap's route. Every swap has a unique order ID with status tracking, so check that first before assuming something is wrong.

Yes, if you chose a floating rate. It tracks the live market and is set at the moment of execution, so the amount can land slightly above or below the initial quote. A fixed rate avoids this by locking the price for 20 minutes.

Four things: the domain reads simpleswap.io exactly, the receiving address is copied correctly, the network matches the asset, and the rate type is the one you meant to choose. None of these take more than a few seconds, and a confirmed transaction can't be undone.

No. There is no legitimate reason for SimpleSwap, or any swap service, to ask for a seed phrase or private key. A request for either is always a red flag, regardless of how official the message looks.